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Here’s an example incident communications template you can use during a complete outage. Create email templates for common customer queries and scenarios. As part of your outage communication toolkit, you should put. Web 1 unexpected outage 2 ongoing investigation & expected resolution time 3 identified issue & expected resolution.
Web Status Page Communication Templates By Type Of Outage.
Web you can make a significant impact on the customer experience by focusing on communicating clearly with customers about system outages.